Help & support
Pit stop
Start with the answers below. If your question isn't there, send us a message and we'll reply by email.
Does Torqvoy record with the screen off?
Yes. Once you give Torqvoy location permission set to "Allow all the time", it keeps recording in the background. If the app is closed or crashes during a ride, it saves a draft, and you can resume or save it the next time you open the app.
How does the live convoy map work?
Plan a group ride and have your riders join it. While the ride is running, every member's position shows on one map that only the people on that ride can see. Your location isn't shared outside the ride.
What happens when I send an SOS?
Everyone on your group ride gets an alert with your position, and so do riders offline because it also goes as a push notification. Your phone also opens a text message with your location to your emergency contacts. SOS is a backup, not a replacement for calling your local emergency number.
How accurate is the lean angle?
Lean angle and g-force are estimated from your phone's motion sensors. They're most accurate with the phone mounted firmly and upright. Treat them as a guide, not a measurement.
Can I use maps without signal?
Yes, with Premium. Download a region before you set off. The map keeps working offline and recording keeps going, because GPS doesn't need a phone signal.
What does Premium include, and how do I cancel?
Premium adds curvy routing, offline map regions and GPX export. You can try it free for 14 days without a card. Subscriptions are billed and cancelled through Google Play or the App Store, in your store account's subscription settings.
How do I delete my account?
Use the account deletion page. It lists what gets deleted and what we keep.